FAQs

How much space do you require?

Our catering kitchen is approximately 6 meters long by 3 meters wide, not including the tow vehicle. Once set up, we require a level area that allows for easy tow-in and tow-out of the desired location. If necessary, we can set up nearby and transport the food to its final serving location (additional charges may apply).

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Do you require anything from us to operate? 

We only require an easily accessible flat area to trade from and payment before the event. Other than that, we provide everything else you will need, including a serving table, disposable plates, cutlery, napkins, and more.

Do you have a minimum amount of people you cater for? 

We do not have a minimum number of people we cater for. However, we do have a minimum spend limit depending on the time of year and time of day. For mid-week non-peak lunch events, this starts at $500 + GST. For Friday to Sunday bookings during non-peak times, the minimum spend starts from $1000 + GST

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Do you cater for allergies?

Yes, we do cater for allergies! With over 25 years of experience in the catering industry, and our team backed by current Food Safety Supervisor training, we are able to cater for a range of special requests. We endeavour to carry items to cater to guests who may have dietary restrictions or preferences that you may not have been aware of. Having Phoenix Catering at your event is like having a full restaurant kitchen team parked at your door, but we are exclusively there for you and your guests. We are always happy to adjust our catering to meet your guests' needs.

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How long do you spend at an event?

For a standard event, we will be on-site for up to three hours - one hour for set-up and two hours for service. Additional time may be arranged, with additional charges that may apply.

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Do you only service the Bega Valley & Sapphire Coast?

No, we are happy to travel! We offer our services to areas within 50km of Wolumla, NSW at no additional cost. For areas outside this range, travel costs will be added depending on the distance and staff requirements.

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Do you provide serving staff?

For a standard event, we will provide staff to cook the food and place it in a desired location, such as a serving table (which can be provided by you or us). However, if you require additional staff to serve the food throughout your event, this can be provided for an additional cost.

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We would like to book you for an event, can we try your product first?

We are happy to provide a product sampling at one of our many public events or by special booking at our Wolumla base (fees apply). As we are on the road many days a week, please contact us and we can arrange a time and place suitable for you to experience our catering services in action.

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We are having a remote event that does not have any power available, are you still able to cater?

YES! We travel with our own generator and gas supply. we can operate almost anywhere (maybe not underwater)

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What is your cancelation policy?

• Bookings during school holiday require 60 days' notice for a full refund of the deposit.

• Other bookings require 30 days' notice for a full refund of the deposit.

• If a cancellation is made less than 30 days before the event, the deposit will not be refunded.

• If a cancellation is made within 7 days of the event, no refund or credit will be available.

• Please note that these terms are subject to change and may be adjusted on a case-by-case basis depending on the specific circumstances.